If there are 2 or less persons signed up for a Group Class, Pilates Lounge reserves the right to cancel the class. There will be notice of the cancellation
All Classes must be prepaid
All sales are final
Sessions are booked on a first-come first-served basis.
Teachers occasionally change at short notice; no refunds or exchanges will be given if there is a cover teacher, and the 12-hour cancellation rule still applies.
EARLY CANCELLATIONS (within 12 hours) – If you cancel your booking online 12 hours before the class starts, you will receive full credit back to your account.
(within 12 hours) – Please kindly note that any bookings within 12 hours is non-transferable and non-refundable. Unfortunately we can’t facilitate make-ups.
UNLIMITED PASS CANCELLATIONS If you have purchased an unlimited option and cannot make it to class, please remember to cancel your booking online or through the Mindbody app so others can join the class. If you have not cancelled your spot, you will be charged a no show fee of £8 for mat or £15 for reformer.
CLASS PASS EXTENSION
If you didn’t manage to use all your sessions in time – it’s ok. Extend your current class pass for an extra month so you don’t miss out! It costs £10 to be paid at the Lounge.
Waiting Lists If you join the waitlist, you will be notified via email or text if you have been added to the class (please ensure you have not opted out of receiving email or text notifications). Should you not be successful, the credit will remain on your account for you to use for another class of the same value. Please note you can remove yourself at ANY TIME (up to 15 mins before class) without losing your credit. Please do this in “My Account” section. If you do not remove yourself and you are given a space on the class, the Cancellation Policy applies.
Left over Classes Classes cannot be carried over to the next month on the Maintain and Progress packages.
Payments Payments will be taken each month from the date of your first payment.
You are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. We (Pilates Lounge) reserve the right to refuse participation of anyone it considers may be endangered by taking part.
Please note, you are required to follow the instructions of the instructor at all times.
It is the participant’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session if in any doubt.
Pilates Lounge accepts no liability for loss or damage to property of persons or for injury to persons on the premises or outside the Pilates Lounge except insofar as such loss, damage or injury is by law incapable of exclusion.
Personal belongings are brought onto the premises at the your own risk and the Pilates Lounge does not accept liability for any loss or damage to such items.
Any marketing, educational or other materials of this nature whatsoever produced by the Pilates Lounge and which are made available to you will at all times remain the property of the Pilates Lounge and will be subject to copyright.