Sessions are booked on a first-come first-served basis.
Teachers occasionally change at short notice; no refunds or exchanges will be given if there is a cover teacher, and the 24-hour cancellation rule still applies.
You will be charged for a session where cancellation or the rescheduling of a session is not made online at least 24 hours prior to the start of the class
We operate a waiting list for all of our classes; if somebody cancels the person at the top of the waiting list will automatically be put in the class. An email will be sent to you informing you. Please note that if you are put into the class from the waiting list our cancellation policy still applies.
We operate a strict no refund policy.
Make up classes MAY be offered at discretion where reasonable late notice has been given and depending on the conditions of class. Busy classes that have been cancelled an hour before would not be offered a make up for example.
This makeup system is subject to certain terms and conditions, which are outlined below.
- We require you cancel your booking ONLINE through the MindBody system so that if there is a waitlist, you space becomes available. This is without exception.
- All makeup classes must be taken within the same week; they cannot be carried over to future terms, or exchanged for private lessons or studio credit.
- Makeup classes are offered on a space available basis. They unfortunately cannot be pre-booked.
- If you are not able to attend a makeup class before the end of the week, irregardless of reason, they will expire.
UNLIMITED CLASS MEMBERSHIP
With unlimited classes membership/promotions there is a strict 24 hour cancellation policy. Please cancel from classes before this time if you think you may not be able to attend. If you do not cancel your class within 24 hours your ability to book online will be suspended without exception. You will be able to enquire about class availability but not book.
We kindly ask you to book classes you only intend to attend – all know exceptional circumstances occasionally arise and we may consider this on exceptional circumstance.
You are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. We (Pilates Lounge) reserve the right to refuse participation of anyone it considers may be endangered by taking part.
Please note, you are required to follow the instructions of the instructor at all times.
It is the participant’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session if in any doubt.
Pilates Lounge accepts no liability for loss or damage to property of persons or for injury to persons on the premises or outside the Pilates Lounge except insofar as such loss, damage or injury is by law incapable of exclusion.
Personal belongings are brought onto the premises at the your own risk and the Pilates Lounge does not accept liability for any loss or damage to such items.
Any marketing, educational or other materials of this nature whatsoever produced by the Pilates Lounge and which are made available to you will at all times remain the property of the Pilates Lounge and will be subject to copyright.