FAQ’s2017-01-13T14:51:07+00:00

FAQ’s

terms2018-09-09T21:47:17+00:00

GENERAL TERMS & CONDITIONS

  • Classes and Teachers are subject to change
  • Grip socks are required for every class.
  • If there are 2 or less persons signed up for a Group Class, Pilates Lounge reserves the right to cancel the class. There will be notice of the cancellation
  • All Classes must be prepaid
  • All sales are final

BOOKING

Sessions are booked on a first-come first-served basis.

Teachers occasionally change at short notice; no refunds or exchanges will be given if there is a cover teacher, and the 24-hour cancellation rule still applies.

You will be charged for a session where cancellation or the rescheduling of a session is not made online at least 24 hours prior to the start of the class

We operate a waiting list for all of our classes; if somebody cancels the person at the top of the waiting list will automatically be put in the class. An email will be sent to you informing you. Please note that if you are put into the class from the waiting list our cancellation policy still applies. 

We operate a strict no refund policy.

Make up classes MAY be offered at discretion where reasonable late notice has been given and depending on the conditions of class.  Busy classes that have been cancelled an hour before would not be offered a make up for example.

 This makeup system is subject to certain terms and conditions, which are outlined below.

  • We require you cancel your booking ONLINE through the MindBody system so that if there is a waitlist, you space becomes available.  This is without exception.
  • All makeup classes must be taken within the same week; they cannot be carried over to future terms, or exchanged for private lessons or studio credit.   
  • Makeup classes are offered on a space available basis.  They unfortunately cannot be pre-booked.
  • If you are not able to attend a makeup class before the end of the week, irregardless of reason, they will expire.

CLASS PASS EXTENSION

If you didn’t manage to use all your sessions in time – it’s ok. Extend your current class pass for an extra month so you don’t miss out! It costs £10 to be paid at the Lounge.

PHYSICAL ACTIVITY

You are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. We (Pilates Lounge) reserve the right to refuse participation of anyone it considers may be endangered by taking part.

Please note, you are required to follow the instructions of the instructor at all times. 

It is the participant’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session if in any doubt.


PROPERTY

Pilates Lounge accepts no liability for loss or damage to property of persons or for injury to persons on the premises or outside the Pilates Lounge except insofar as such loss, damage or injury is by law incapable of exclusion.

Personal belongings are brought onto the premises at the your own risk and the Pilates Lounge does not accept liability for any loss or damage to such items.

Any marketing, educational or other materials of this nature whatsoever produced by the Pilates Lounge and which are made available to you will at all times remain the property of the Pilates Lounge and will be subject to copyright.

Can use other passes with my membership?2018-03-27T15:04:31+00:00

Yes you can, if you would like to add more classes to your membership you can purchase drop-ins or class passes and use them alongside your membership.

Can I stop my membership?2018-03-27T11:00:20+00:00

Yes you can, after the initial 3 month period your membership switches to a rolling one month contract which you can stop at anytime with one months notice.

When are payments taken?2018-03-27T10:59:47+00:00

Future payments for memberships are taken each month on the same day as you’re first payment

Who are memberships for?2018-03-27T10:59:23+00:00

Memberships will benefit anyone who regularly attends the Lounge. Choose the most suitable Membership level for you and your cost per class will work out less than our Class Passes. 

Enhance sporting performance2017-11-24T11:03:20+00:00

Pilates is perfect for any sports professional or fitness fanatic.  It works on creating even balance and conditions the whole body including the ankles and the feet!  Many professional sports teams and athletes now use Pilates as an integral part of their training to improve performance with less chance of injury.

Flexibility for movement2017-11-24T11:01:24+00:00

Pilates elongates and strengthens, improving muscle elasticity and joint mobility. Pilates incorprates functional movement patterns with a system where some muscles work while others release. Joseph Pilates said “True flexibility can only be achieved when all the muscles are uniformly developed”.

Reduce anxiety and stress2017-11-24T11:00:58+00:00

Pilates has calming effects that help reduce stress.  One of the secrets of Pilates is we practice each movement with such attention and concentration, the body and mind unite. Learning to breathe properly is key. As you become more and more mindful of your breath, body and muscles, Pilates becomes more like a form of meditation, helping you relax.

Create better posture2017-11-24T11:00:35+00:00

Pilates re-educates you and your body to use healthy patterns that in turn develop a good posture.  Using our muscles as they were designed to do enables us to move efficiently, takes pressure off compressed organs, improves circulation and reduces pain throughout the body.  The fact that you create a trimmer appearance and you radiate confidence is a bonus!

Strengthen without the bulk2017-11-24T11:00:12+00:00

One of the ways that Pilates creates long, strong muscles is by favouring a type of muscle contraction called an eccentric contraction. Eccentric contraction is used in Pilates more than most other types of exercise. The end result is long, lean muscles that work perfectly within the context of the body as a whole.

Improve core strength2017-11-24T10:59:52+00:00

Pilates exercises develop a strong “core,” or centre of the body. The core includes the deep abdominal muscles and deep back muscles By integrating the trunk, pelvis and shoulder girdle we can control the centre and support the body. A nice side benefit is that the core training promotes a flatter tummy.

Is there any parking available?2017-11-22T19:30:21+00:00

There is ample parking around our studio.

You can park for free outside Sutton Town Hall after 5pm. Outside these times you can park here and on Midland Drive for an hour free of charge.

Parking is also available on Railway Road opposite the entrance to the Job Centre or further down for only 40p.

How do waiting lists work?2017-01-12T22:23:41+00:00

In the event of a class being full we operate a waiting list; if somebody cancels and a space becomes available, the person at the top of the waiting list will automatically be moved onto the class. An email will be sent to you informing you so please keep an eye on your e-mails if you are waiting.   You can remove yourself from the waitlist at any time – right up until class starts, likewise you can be moved on too.  Please note that if you are moved onto the class from the waiting list, the cancellation policy still applies.

Are there any changing facilities?2017-01-02T15:02:02+00:00

No, we provide space to store shoes and hang your coat but unfortunately this doesn’t expand to changing rooms. There are lockers for your valuables.

What do I need to bring?2017-01-02T15:00:53+00:00

Nothing! Everything is here at the Pilates Lounge. We provide mats but you’re more than welcome to bring your own. A bottle of water for hydration is a good idea and any comforts you want for personal use such as a rolled up towel.

Who is Pilates for?2017-01-12T22:39:57+00:00

Pilates is for everyone interested in moving in a healthy way.  Literally it is for everyone! It underpins our fundamental movement in life, including sports and other fitness activities. We work people from 18-80 of all walks of life and all different reasons.  Pilates brings benefits to those who have never exercised before as well as to top athletes.

What is the Pilates Method?2017-01-12T22:45:01+00:00

Pilates is a method of exercise and physical conditioning designed to stretch, strengthen, and balance the body. Pilates strengthens all the muscle groups, but particularly the deep “core muscles” which are so important to both our posture and our overall health and well being. Pilates teaches balance and control of the body, this not only brings improvements to movement in class but also other areas of your life.

The results you see from Pilates won’t just remain in the studio. You will learn to incorporate what you learn in your Pilates sessions into your daily lives – how you stand and walk, how you sit at the computer or drive a car, as well as more physical activities such as football, skiing, tennis, running, cycling, hiking, dancing or swimming.

What will Pilates do for me?2017-01-12T22:47:42+00:00
  • Greatly improve your posture and quality of movement.
  • Work all the muscle groups of your body
  • Strengthen, lengthen and balance your body.
  • Give your body a full workout that revitalises your mind and the way you feel.
  • A heightened awareness of how you move and use your own body everyday.
  • A fitter, stronger more supple body
  • Enhance your sporting activities.
  • Safely continue rehabilitation after injury or pre/post surgery – recommended by doctors, physiotherapists and other healthcare professionals.
  • Make you feel great!
How do I book and pay for a class?2017-11-15T16:11:27+00:00

You can pay using our online booking system. Simply register, buy a drop-in, 10 or 20 class pass then book your classes.

What are the advantages of private sessions?2017-01-02T14:54:57+00:00

When Joe Pilates taught it, he designed each programme to suit individual needs and only did a few group classes. Mostly exercises are tailored to address personal imbalances, strengths and weaknesses. You get undivided attention with plenty of opportunity to ask questions, seek clarification, stop and repeat a movement again. You get time to understand what you are trying to achieve with each exercise and the reasons for doing it in that particular way – so that you develop good technique.

How long have I got to use my Class Pass?2017-11-27T20:15:40+00:00

If you buy a block of 10 classes – these will expire within 3 months of purchase date and 20 class passes within 6 months. Please click here for more information »

Can I use my pass for any class?2017-01-12T22:26:44+00:00

Yes, providing there is space you can use it whenever you like. To ensure you have a place in the classes you want, it is advisable to book in advance. You can book up to 8 weeks in advance

What happens if I need to cancel a class?2017-11-27T20:16:24+00:00

You can cancel your classes by logging into your online account up to 24 hours before and keep your credit for another time. If you do not turn up for a class or have cancelled within 24 hours, you will lose your credit but please do consider fellow Loungers who may be on the waiting list – if you can’t make it, late cancelling will free your space for someone else.

What should I wear?2017-11-27T20:14:15+00:00

You’ll be happy to know that we don’t make you wear a leotard! You should wear something you are comfortable to move in. For hygiene we ask for socks to be worn. A range of grip socks are available from reception.

CLASS PASSES TO SUIT YOUR SCHEDULE AND POCKET

PRICING OPTIONS

CLICK HERE FOR OUR GUIDE TO

GETTING STARTED

Recent Tweets